Fair Business Practices
Seeking to protect its product development from patent infringement and similar violations, Pigeon has established an Intellectual Property department at the Head Office. This department is responsible for matters pertaining to intellectual property globally.
In China, which faces numerous problems with counterfeited products, we established a Legal Affairs Department at Pigeon (Shanghai) Co., Ltd. This department is working to increase respect for property rights, including intellectual property, in collaboration with the IP department at the Head Office.
Pigeon rejects excessive political involvement. We try to build “win-win” relationships with our business partners on the basis of equality at all times. In our relationships with authorities and other entities, we conduct ourselves according to good social common sense, avoiding the provision and acceptance of entertainment and gifts that could be regarded as payoffs or facilitation. Our rules in this area are clearly stated in our Compliance Guidebook. Regarding fair trading and free competition, we make sure that our activities conform to competition laws and we actively participate in surveys and the like conducted by relevant authorities as necessary. We also conduct extensive compliance training and other forms of employee education in an effort to prevent collusion with authorities and involvement in anticompetitive behavior.
Pigeon has a diverse array of business partners handling its products, which include child care, elder care, and maternity items. In Japan, our partners include drugstores, specialty stores for babies, supermarkets, home centers, department stores, nursing homes, and hospitals. Overseas, our offerings, mainly childcare products, are sold via department stores, specialty stores for babies, pharmacies, and other stores. Also, in the Child Care Service Business, the Pigeon Group supports the various child-care support systems of corporations, municipalities and other organizations through the operation of in-company child-minding facilities and similar services.
The Pigeon Group believes that it must first win the understanding and support of its clients, who are important business partners, in order to fulfill its social responsibilities across the entire supply chain. Regarding transactions with antisocial forces, we have already received confirmation from all business partners that they do not engage in such transactions and are taking stringent measures to ensure against such transactions from occurring. In addition, we are working to resolve various other issues across the supply chain, including such social issues as human rights and labor, as well as global environmental problems. To ensure that business partners understand the importance of legal compliance, we hold briefings with our suppliers two or three times a year to convey our policies in this area.
Pigeon Partners Line (Counter for compliance reporting and consultations for our business partners)
We have established Speak Up so that any Pigeon Group employee who suspects that a violation of corporate ethics, etc. (compliance violation) may occur or is occurring in the course of business activities can report the issue to a Speak Up office or seek consultation about the issue there. Pigeon personnel is advised about Speak Up and how to use it through compliance education.
In FY2020 the Pigeon Partners Line received zero reports of compliance violations.
About Pigeon Partners Line
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Please send an email or letter to the following addresses
Risk Management Committee Office
4-4, Nihonbashi-Hisamatsucho Chuo-ku, Tokyo 103-8480
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Pigeon Partners Line
C/O City-Yuwa Partners
Marunouchi Mitsui Building 2-2, Marunouchi 2-chome, Chiyoda-ku, Tokyo 100-0005
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