As a lifestyle-support company centered on “baby care solutions,” we make proposals matched to the life stages of our customers.
Customer-Focused Management; Products Derived from More than 50 Years of Research into Infants
Feedback from customers is a valuable asset for our company. Since the 1970s, Pigeon has established Customer Service Center to obtain customer feedback for reflection in its business. In December 2016, we announced that we have established a complaint response management system that conforms to ISO 10002 international standards (guidelines for quality management, customer satisfaction, handling complaints in an organization). We are also implementing measures to deliver safe, reliable products based on our original Pigeon Quality Standards.
The development of Pigeon’s products is based on more than 50 years of research into infants and feedback from customers raising children. For example, the Company’s nursing bottles and nipples are being created based on an ongoing research into the breastfeeding exercise, from various perspectives including observation of baby’s oral cavity through monitoring and measurement conducted at the Central Laboratory, home visit observation, and ultrasonic tomography (echo).
Resolving Consumer Issues
Feedback from customers is a valuable asset for our company. Since the 1970s, Pigeon has operated a Customer Service Center to obtain customer feedback for reflection in its business. We also announced our establishment of a complaints response management system that conforms to ISO 10002 international standards (guidelines for quality management, customer satisfaction, handling complaints in an organization). We strive to continually improve products, services, and complaints-handling processes through the PDCA cycle, in our quest to improve customer satisfaction levels.
Child-Rearing and Nursing Care Information
In modern Japan, with the emergence of the nuclear family, there are many mothers who have nobody to consult when faced with anxieties about child-rearing. To address such difficulties, Pigeon aims through its business activities to reduce and even eliminate the anxieties and inconveniences its customers face while raising a child. To this end, the Company provides a wide range of services and information, not only through its products but also through its website and events. As for nursing care, we introduce our products and describe how to use them according to specific purpose and scenario, by providing the “Guide for Pigeon Tahira's Health and Nursin Care Products,” which even beginners can easily understand.
Seeking to make a difference even before children are born, we operate maternity schools and host a variety of maternity events around Japan.
Child-Rearing Support Services (child-minding, daycare, babysitting, etc.)
Pigeon Hearts Corporation, a Group company, provides child-rearing support services, including child-minding, daycare, and babysitting, for women raising children while working. At the entrance of Pigeon Hearts' child-minding center (see photo at right) is a window with the “DoubleHeart” shape that symbolizes Pigeon's commitment to “expressing love.”