As a lifestyle-support company centered on “baby care solutions,” we make proposals matched to the life stages of our customers.
Resolving Consumer Issues
Feedback from customers is a valuable asset for our company. Since the 1970s, Pigeon has operated a Customer Service Center to obtain customer feedback for reflection in its business. In December 2016, we established a complaint response management system that conforms to ISO 10002 international standards (guidelines for quality management, customer satisfaction, and handling complaints in an organization). Seeking to further improve customer satisfaction, the Company issued its Consumer-Oriented Declaration in July 2018.
Child-Rearing and Nursing Care Information
In modern Japan, with the emergence of the nuclear family, there are many mothers who have nobody to consult when faced with anxieties about child-rearing. To address such difficulties, Pigeon aims through its business activities to reduce and even eliminate the anxieties and inconveniences its customers face while raising a child. To this end, the Company provides a wide range of services and information, not only through its products but also through its website and events.
As for nursing care, we introduce our products and describe how to use them according to specific purpose and scenario, by providing the “Guide for Pigeon Tahira's Health and Nursin Care Products,” which even beginners can easily understand.
Pigeon Group Companies with ISO 9001 Certification
| Company/facility | Location |
|---|---|
| Pigeon Corporation | Tokyo, Japan |
| Pigeon Manufacturing Hyogo Corporation | Hyogo Prefecture, Japan |
| Pigeon Manufacturing Ibaraki Corporation | Ibaraki Prefecture, Japan |
| Pigeon Home Products Corporation | Shizuoka Prefecture, Japan |
| Thai Pigeon Co., Ltd. | Thailand |
| Pigeon Industries (Thailand) Co.,Ltd. | Thailand |
| Pigeon (SHANGHAI) Co.,Ltd. | China |
| Pigeon Manufacturing (Shanghai) Co., Ltd. | China |
| Pigeon Industries (Changzhou) Co.,Ltd. | China |
| Pigeon India Pvt.Ltd. | India |
| Pigeon Singapore Pte.Ltd. | Singapore |
| PT Pigeon Indonesia | Indonesia |
| Lansinoh Laboratories Medical Devices Design Industry and Commerce .Ltd. Co. | Turkey |