Communication with Stakeholders

Stakeholder Overview

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Communication with Stakeholders

StakeholderMain ConnectionsDetails of Communication ActivitiesFrequency
Customers
  • Through our business activities, we aim to ease or solve customers’ child-rearing worries and troubles.
  • In addition to products, we provide service and information through our website and various events.
  • Since the establishment of the Customer Service Center in the 1960s , Pigeon has conducted customer-focused management, incorporating customer opinion and feedback into its operations.
Customer Service Center Constant
Maternity and mothers' events Regular
Community website: pigeon.info Constant
Corporate website and social media Constant
Pigeon Tahira health and elder-care product guide Constant
Autonomous Declaration on Consumer Orientation Constant
Shareholders
  • We take measures to encourage active discussion at our shareholder meetings and make it easy for shareholders to exercise their voting rights.
  • Presentations of financial results
  • Dialog with institutional investors in Japan and worldwide
Notices of convocation of shareholder meetings are sent out three weeks in advance. Once a year
English-language versions of notices of convocation of shareholder meetings (summaries) are posted on the corporate website and on the website of the Tokyo Stock Exchange. Once a year
Childcare rooms are provided at shareholder meetings. Once a year
Sign-language interpretation is provided at shareholder meetings. Once a year
Presentations at shareholder meetings are supplemented with visual aids. Once a year
Results of execution of voting rights are disclosed on the corporate website. Once a year
IR and ESG meetings with institutional investors in Japan and overseas As needed
Publication of Integrated Reports and Investor Guides Once a year
Publication of a shareholder newsletter Once a year
Corporate website Constant
Business partners Communication in the course of daily transactions (Business partners who handle Pigeon products in Japan include drugstores, baby boutiques, department stores, supermarkets, DIY centers, seniors’ residences, hospitals and many others. Overseas, our products are sold at department stores focused on baby products as well as baby boutiques.) Compliance guidebook As needed
Compliance training Regular
Pigeon Partners Line (compliance notification and consultation office for business partners) Constant
CSR procurement: Dialogue and briefing to suppliers (Japan Business) Once a year
CSR Procurement Assessment and engagement with suppliers (Japan Business) Once a year
Employees
  • Pigeon Way meetings in Japan and overseas
  • Training programs for each management level and age group
  • We regard our enterprise value as the sum of our value to shareholders, to customers and to employees.
  • Establishment of Speak Up offices
Pigeon Way Constant
Implementation of systems and frameworks for environmental improvements Constant
Building supportive workplace cultures Constant
Training course for selected next-generation managerial human resources Once every four years
In-house whistle-blowing system Constant
Individual interviews with supervisors and subordinates As needed
Labor-management negotiations As needed
Intranet and in-house newsletter Constant
Regional communities We foster excellent communication with regional communities in Japan and overseas, fostering relationships of trust, harmonious coexistence and mutual prosperity. Newborn Baby Commemorative Tree-Planting Campaign Once a year
The Happy Breastfeeding Support Book have been distributed through maternity wards and hospitals. Constant
Establishment and support of Pigeon Smile Lactation Lounges Constant
Support the Tomorrow’s Science Children’s Art Exhibition Once a year
Support the Pigeon Scholarship Foundation Once a year
Dialogue and partnership with NGOs and NPOs As needed
Other social contribution activities As needed
Health Care Professionals We exchange information and engage in dialog "so that more babies will be raised in good health and more mothers will feel the happiness of child-rearing." Website devoted to medical practitioners Constant
Hosting of seminars and events for medical practitioners As needed
Participation in academic conferences As needed
Launch of the Smile Lactation Research Institute Constant