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ESG ACTIVITIES
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Communication with Stakeholders

Stakeholder Overview

Communication with Stakeholders

StakeholderMain ConnectionsDetails of Communication Activities
Customers
  • Through our business activities, we aim to ease or solve customers’ child-rearing worries and troubles.
  • In addition to products, we provide service and information through our website and various events.
  • Since the establishment of the Customer Service Center in the 1960s , Pigeon has conducted customer-focused management, incorporating customer opinion and feedback into its operations.
  • Customer Service Center
  • Maternity and mothers' events
  • Community website: pigeon.info
  • Corporate website
  • Pigeon Tahira health and elder-care product guide
  • ISO10002 (Quality management―Customer satisfaction―Guidelines for complaints handling in organizations)
Shareholders
  • We take measures to encourage active discussion at our shareholder meetings and make it easy for shareholders to exercise their voting rights.
  • Presentations of financial results
  • Dialog with institutional investors in Japan and worldwide
  • Notices of convocation of shareholder meetings are sent out three weeks in advance.
  • English-language versions of notices of convocation of shareholder meetings (summaries) are posted on the corporate website and on the website of the Tokyo Stock Exchange.
  • Childcare rooms are provided at shareholder meetings.
  • Sign-language interpretation is provided at shareholder meetings.
  • Presentations at shareholder meetings are supplemented with visual aids.
  • Results of execution of voting rights are disclosed on the corporate website.
  • IR meetings with institutional investors in Japan and overseas
  • Publication of Integrated Reports and Investor Guides
  • Publication of a shareholder newsletter
  • Corporate website
Business partners
  • Communication in the course of daily transactions (Business partners who handle Pigeon products in Japan include drugstores, baby boutiques, department stores, supermarkets, DIY centers, seniors’ residences, hospitals and many others. Overseas, our products are sold at department stores focused on baby products as well as baby boutiques.)
  • Compliance guidebook
  • Compliance training
  • Pigeon Partners Line (compliance notification and consultation office for business partners)
  • Presentations to suppliers
  • Meetings with overseas dealerships
Employees
  • Pigeon Way meetings in Japan and overseas
  • Training programs for each management level and age group
  • We regard our enterprise value as the sum of our value to shareholders, to customers and to employees.
  • Establishment of Speak Up offices
  • Pigeon Way
  • Implementation of systems and frameworks for environmental improvements
  • Building supportive workplace cultures
  • Pigeon has been practicing gender-neutral hiring and advancement since long before the enforcement of the Gender Equality in Employment Act.
  • Global Leadership Program
  • Support for employees with children
  • The Pigeon Miwanomori Mosaic Art Project, a project with the participation of all employees
  • Occupational health and safety: Certification under OHSAS18001, the Occupational Health and Safety Assessment Series
Regional communities We foster excellent communication with regional communities in Japan and overseas, fostering relationships of trust, harmonious coexistence and mutual prosperity.
  • Pigeon "Plant a Tree to Commemorate a Baby's Birth" campaign
  • 130,000 copies of The Happy Breastfeeding Support Book have been distributed through maternity wards and hospitals.
  • Establishment of over 7,000 Pigeon Smile Lactation Lounges in 15 countries worldwide (as of January 2018)
  • Picture-drawing contests ("Dreams of Future Science" drawing exhibitions)
  • Lectures in partnership with Waseda University
  • Pigeon Scholarship Foundation
  • Establishment and endowment of schools in China Construction of 10 school buildings since 2009
  • Other activities contributing to society
Health Care Professionals We exchange information and engage in dialog "so that more babies will be raised in good health and more mothers will feel the happiness of child-rearing."
  • Website devoted to medical practitioners
  • Hosting of seminars and events for medical practitioners
  • Participation in academic conferences
  • Launch of the Smile Lactation Research Institute
Customers

Main Connections

  • Since the establishment of the Customer Service Center in the 1960s , Pigeon has conducted customer-focused management, incorporating customer opinion and feedback into its operations.
  • Through our business activities, we aim to ease or solve customers’ child-rearing worries and troubles.
  • In addition to products, we provide service and information through our website and various events.

Details of Communication Activities

  • Customer Service Center
  • Maternity and mothers' events
  • Community website: pigeon.info
  • Corporate website
  • Pigeon Tahira health and elder-care product guide
  • ISO10002 (Quality management―Customer satisfaction―Guidelines for complaints handling in organizations)
Shareholders

Main Connections

  • We take measures to encourage active discussion at our shareholder meetings and make it easy for shareholders to exercise their voting rights.
  • Presentations of financial results
  • Dialog with institutional investors in Japan and worldwide

Details of Communication Activities

  • Notices of convocation of shareholder meetings are sent out three weeks in advance.
  • English-language versions of notices of convocation of shareholder meetings (summaries) are posted on the corporate website and on the website of the Tokyo Stock Exchange.
  • Childcare rooms are provided at shareholder meetings.
  • Sign-language interpretation is provided at shareholder meetings.
  • Presentations at shareholder meetings are supplemented with visual aids.
  • Results of execution of voting rights are disclosed on the corporate website.
  • IR meetings with institutional investors in Japan and overseas
  • Publication of Integrated Reports and Investor Guides
  • Publication of a shareholder newsletter
  • Corporate website
Business partners

Main Connections

  • Communication in the course of daily transactions (Business partners who handle Pigeon products in Japan include drugstores, baby boutiques, department stores, supermarkets, DIY centers, seniors’ residences, hospitals and many others. Overseas, our products are sold at department stores focused on baby products as well as baby boutiques.)

Details of Communication Activities

  • Compliance guidebook
  • Compliance training
  • Pigeon Partners Line (compliance notification and consultation office for business partners)
  • Presentations to suppliers
  • Meetings with overseas dealerships
Employees

Main Connections

  • Pigeon Way meetings in Japan and overseas
  • Training programs for each management level and age group
  • We regard our enterprise value as the sum of our value to shareholders, to customers and to employees.
  • Establishment of Speak Up offices

Details of Communication Activities

  • Pigeon Way
  • Implementation of systems and frameworks for environmental improvements
  • Building supportive workplace cultures
  • Pigeon has been practicing gender-neutral hiring and advancement since long before the enforcement of the Gender Equality in Employment Act.
  • Global Leadership Program
  • Support for employees with children
  • The Pigeon Miwanomori Mosaic Art Project, a project with the participation of all employees
  • Occupational health and safety: Certification under OHSAS18001, the Occupational Health and Safety Assessment Series
Regional communities

Main Connections

We foster excellent communication with regional communities in Japan and overseas, fostering relationships of trust, harmonious coexistence and mutual prosperity.

Details of Communication Activities

  • Pigeon "Plant a Tree to Commemorate a Baby's Birth" campaign
  • 130,000 copies of The Happy Breastfeeding Support Book have been distributed through maternity wards and hospitals.
  • Establishment of over 7,000 Pigeon Smile Lactation Lounges in 15 countries worldwide (as of January 2018)
  • Picture-drawing contests ("Dreams of Future Science" drawing exhibitions)
  • Lectures in partnership with Waseda University
  • Pigeon Scholarship Foundation
  • Establishment and endowment of schools in China Construction of 10 school buildings since 2009
  • Other activities contributing to society
Medical practitioners

Main Connections

We exchange information and engage in dialog "so that more babies will be raised in good health and more mothers will feel the happiness of child-rearing."

Details of Communication Activities

  • Website devoted to medical practitioners
  • Hosting of seminars and events for medical practitioners
  • Participation in academic conferences
  • Launch of the Smile Lactation Research Institute
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